Privacy Policy

Who this policy applies to

This Privacy Policy applies to the website www.culiq.co, CULIQ product enquiries, priority waitlists, customer support interactions, advertising campaigns, lead-generation forms and other services operated under the CULIQ brand (collectively, the “Services”).

By providing personal information to us or using the Services, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.

Information we may collect

The personal information we collect depends on how you interact with CULIQ.

• Contact information: your name, email address, phone number and other contact details.
• Waitlist and enquiry information: city, state, PIN code, delivery address, product interest, preferred purchase timeline and information you submit while requesting a demo, joining a waitlist or requesting product details.
• Order and transaction information: where purchases are available, information about products ordered, billing, delivery, payment status, cancellations, returns and customer-service interactions.
• Communications: information contained in emails, calls, messages, WhatsApp conversations, forms, surveys or customer-support enquiries.
• Device and technical information: browser type, IP address, device identifiers, approximate location derived from technical information, website activity and similar technical information.
• Advertising and analytics information: pages viewed, advertisements interacted with, campaign attribution, referring pages and information collected through cookies, pixels and similar technologies.

How we receive information

We may receive personal information:

• directly from you through www.culiq.co;
• when you join the CULIQ priority waitlist;
• when you submit a demo request or product enquiry;
• through Facebook, Instagram or other advertising lead forms;
• through email, phone, WhatsApp, SMS or customer support;
• automatically through cookies and similar technologies;
• from Shopify and service providers supporting our website;
• from advertising, analytics, logistics or technology partners where permitted by law.

How we use personal information

We may use your information to:

• manage the CULIQ priority waitlist;
• respond to product enquiries and demo requests;
• contact you regarding availability, production batches and launch information;
• provide pricing and product information;
• process and fulfil orders when purchasing becomes available;
• coordinate delivery, installation, onboarding, warranty and support;
• provide customer service;
• send service-related communications;
• send marketing communications where permitted;
• measure and improve our website and advertising;
• prevent fraud, abuse and security incidents;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal rights.

CULIQ waitlist & product enquiries

When you join our priority waitlist or request information about the CULIQ Roti Maker Pro, we may collect details such as your name, phone number, email address, city, state, PIN code and address.

We use this information to manage your enquiry or waitlist request, determine service or delivery availability, provide relevant product information and contact you regarding confirmed production allocations, demonstrations, pricing, delivery, installation or related updates.

Joining a waitlist does not itself create a purchase obligation unless separate purchase terms are presented to and accepted by you.

Facebook & Instagram lead advertisements

If you submit your details through a CULIQ advertisement or Instant Form on Facebook or Instagram, Meta may provide us with the information you choose to submit, such as your name, phone number, email address, city or answers to product-interest questions.

We may use this information to contact you regarding CULIQ product information, demonstrations, availability, waitlist opportunities, pricing, launch updates and customer support.

Meta separately processes information in accordance with its own privacy terms. Your interaction with Facebook, Instagram or other third-party platforms is also subject to those platforms' policies.

Email, phone, SMS & WhatsApp

When you provide contact details, we may communicate with you using channels relevant to your enquiry, including telephone, email, SMS or WhatsApp, subject to applicable law and your communication preferences.

Communications may include product details, requested support, waitlist updates, availability, demonstrations, delivery or installation information and, where permitted, promotional communications.

You may opt out of promotional communications by using an unsubscribe mechanism where provided or by contacting us at hello@culiq.co. We may still send necessary transactional or service-related communications.

Cookies, analytics & advertising

CULIQ and our technology partners may use cookies, pixels, tags, local storage and similar technologies to operate our website, understand website usage, measure advertising performance, remember preferences and improve the customer experience.

These technologies may also help us understand whether a visitor interacted with a CULIQ advertisement before visiting our website.

Depending on your device and jurisdiction, you may be able to control cookies through your browser, device settings or any cookie controls provided on our website. Disabling certain technologies may affect website functionality.

Shopify & service providers

Our website is powered by Shopify. Shopify and other service providers may process information necessary to host the store, maintain website functionality, process transactions, prevent fraud, provide analytics and support our ecommerce operations.

We may also work with companies that provide services such as advertising, analytics, payment processing, communications, customer support, cloud hosting, delivery, installation and fulfilment.

These providers may receive information that is reasonably necessary to perform services for CULIQ, subject to applicable contractual and legal requirements.

Payment information

When paid ordering becomes available, payment information may be processed by Shopify, payment gateways, banks or other payment service providers.

The payment information available to CULIQ depends on the payment method and provider used. Payment providers may process information under their own privacy and security terms.

When information may be shared

We do not sell personal information in exchange for monetary consideration. We may, however, disclose or make information available to third parties where reasonably necessary for our operations or where permitted by applicable law.

This may include:

• Shopify and website technology providers;
• payment processors and banks;
• logistics, delivery and installation partners;
• customer service and communication providers;
• analytics and advertising partners;
• professional advisers such as accountants or legal advisers;
• government or regulatory authorities where legally required;
• parties involved in a merger, financing, acquisition or business restructuring.

Certain privacy laws may treat some advertising-related disclosures differently from a conventional monetary “sale” of information. Where applicable, we will provide choices required by law.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage enquiries and customer relationships, fulfil transactions, provide warranty or support, maintain appropriate business records, resolve disputes, prevent fraud and comply with legal obligations.

Different categories of information may therefore be retained for different periods.

Keeping information secure

We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

No method of transmission or storage can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through unsecured communication channels.

Your privacy rights & choices

Depending on applicable law and your location, you may have rights relating to your personal information, which may include the right to:

• request information about personal data we process about you;
• request access to applicable personal information;
• request correction of inaccurate or incomplete information;
• request erasure of information where applicable;
• withdraw consent where processing is based on consent;
• opt out of certain promotional communications;
• raise a grievance or privacy complaint;
• exercise any additional rights provided by applicable law.

We may need to verify your identity before completing certain requests. Rights may also be subject to legal exceptions or retention requirements.

To make a privacy request, email hello@culiq.co with the subject line “Privacy Request”.

Children's privacy

CULIQ's Services and products are intended for adults and household purchasers. We do not knowingly seek to collect personal information directly from children for the purpose of selling our products.

If you believe a child has submitted personal information to us without appropriate authorisation, please contact us so we can review the matter.

International processing

Some technology, hosting, analytics, advertising, communication or other service providers used by CULIQ may operate infrastructure outside India.

As a result, personal information may be processed or stored in jurisdictions other than the jurisdiction in which you live, subject to applicable legal requirements.

Third-party websites & platforms

Our website, advertisements or communications may link to third-party websites, social networks or services. CULIQ does not control the privacy practices of independent third parties.

We recommend reviewing the relevant privacy policy before providing personal information to an external service.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our products, services, technology, business practices or legal requirements.

When we update the policy, the revised version will be posted on this website and the “Last updated” date will be changed accordingly.

Contact CULIQ about privacy

For questions, privacy requests, consent withdrawals or grievances relating to your personal information, please contact us.